We wanted to inform you of an upcoming Mastercard planned maintenance event. Mastercard has communicated that they will temporarily pause systems for maintenance, which may result in gaps or delayed delivery for real-time authorization messages on Mastercard cards.

The timeframe is the following:

• Maintenance Start: 25 January 2026, 01:00 UTC

• Maintenance End: 26 January 2026, 00:59 UTC

Impacted Scope:

• Mastercard authorization messages

• Applicable to both individual and bulk enrolled cards

During this time, you may experience delays in Mastercard authorizations. We will continue to keep you aware of any further updates and are here to support you if you have any questions.