We wanted to inform you of a Mastercard service disruption that has now been resolved. During the impact window, customers may have experienced issues enrolling cards and gaps or delayed delivery for real-time authorization messages on Mastercard cards.

The timeframe was the following:

• Impact Start: 3 September 2026, 9:01 AM CT (2:01 PM UTC)

• Impact End: 3 September 2026, 1:50 PM CT (6:50 PM UTC)

This originated on Mastercard's side rather than with your account. Any cards that failed to enroll during the window can be retried now. Please let us know if you see anything still outstanding and we'll look into it.

Status: Resolved

At approximately 04:08PM UTC we identified degraded performance impacting the following card subscription and card endpoints:

• GET Card- 138 failures

  • /cards/{cardId}

• GET CardSubscription- 12 failures

  • /card-subscriptions/{subscriptionId}

• PATCH CardSubscription - 88 failures,

  • /card-subscriptions/{subscriptionId}

• POST CardSubscription - 1 failure

  • /card-subscriptions

As of 06:37PM UTC, the team has resolved all issues. We do not expect any further issues. If you identify a failed request, please retry it. Please reach out to us if you continue to see failures, or need assistance identifying any failed requests!

Maintenance has completed